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The purpose of this being to prevent one table encroaching into the space of another. This may mean a relaxation of measures or a tightening of measures depending on the new level. A. Scotland is now operating a 5-level Covid-19 system on a local basis. This means different areas of Scotland will have different restrictions. The country you love needs you. Can external catering be used to supply meals? The maximum number of people attending in groups should be in accordance with the Scottish Government guidance. A: Work is still underway on this issue but the current situation with increasing infection rates and the need for further measures means this is going to take longer than initially envisaged. Q. Edinburgh Customers should be wearing face coverings when not seated. An exchange of practical and innovative ideas from DMOs around Scotland on resilience and … If you develop Covid-19 symptoms while on holiday in Scotland, please self-isolate in your accommodation and follow the advice from the Scottish Government. Q What are the new restrictions for the accommodation sector? At Levels 2-3 darts should not be played. Proximity of players and the need for sharing of game pieces makes this activity too high risk. There may be genuine reasons why someone may not be able to finish the majority of a main meal that they have ordered, but there should be no attempt to frustrate the intention of the rules with the aim of making the consumption of alcohol the primary activity. not all sides enclosed. The structure should be at least 1.5 metres away from any other buildings or walls to allow adequate ventilation. It is a legal requirement to follow the rules. The intention of an outdoor covering is so to provide basic shelter from the elements and not to replicate the conditions for indoors. This measure is being kept under review and further updates will be provided in due course. You should consult your local environmental health team prior to staging a live outdoor event to ensure it is suitable for the local conditions and ensure it is permitted for the level you are in as this may have changed. In Level 4 areas funerals and wedding/civil ceremonies can take place in hospitality venues, provided that the, However, wedding receptions are not permitted at Level 4. If you are a hospitality premises in a Level 4 area you are required to close, bar for limited exceptions around life events. The latest insights into the impact of COVID-19 on the Scottish tourism and events industry. We cannot give absolute guarantees of exemption from a request to self-isolate but mitigations are taken into account. A. Businesses should not accept bookings from groups that are clearly exceeding the limit. work-related (No tourism) socialising and hospitality rules apply. Q: What do I need to do as a business to ensure this rule is being followed properly? While the recommended position is for individual, self-contained accommodation for each employee, given the risks of transmission within shared accommodation, it is recognised that this is not always feasible. Arrangements must be in place to ensure there is a clear and safe ordering system in place, observing rules on physical distancing, and that customers are not queuing in the premises. Further information is available from the Managing Our Waste website or businesses should contact their local waste operator for further advice. Q. The purpose of the COVID Charter is to assure both visitors and residents that St Andrews is one of the most safety-stringent areas to visit in Scotland when hotels re-open today. Does the customer have to consume the main meal? A. The Glenkinchie Distillery in the Lowlands region of Scotland is open again for tourism, subject to COVID-19 restrictions, after completing a major tourism upgrade by parent company Diageo. Those responsible for venues may find this page helpful. This mean that overseas visitors may transit through areas to get from a travel hub (for example an airport) to accommodation elsewhere. Where family groups are waiting together they should try not to encroach on others within the queue. deliveries, takeaways or donations through redistribution schemes (if in line with licensing controls). A:  Information that requires to be retained for customers and visitors: For larger establishments, and where possible, it is also helpful to record table numbers of sections where customers were seated. Can people order and wait on premises? Q. The COVID-19 pandemic has had a huge impact on the tourism industry due to the resulting travel restrictions as well as slump in demand among travelers. An expert advisory group is taking forward this work that includes acoustic experts, industry body representatives and local and central government partners. Should queuing become problematic and block the footpaths or cross neighbouring premises consideration will need to be given to the implementation of an alternative arrangement for example; taking a contact number and calling when a table is available. Q. Email: ceu@gov.scot Public facing, front of house staff are required to wear face coverings. A. Businesses should not accept bookings from groups that are clearly exceeding the limit. In level 4 essential only, e.g. A: In the first instance call your local environmental health or health protection team for advice. A: Yes, where an individual is on the premises for any length of time they should be asked to provide details in the event that they are required for contact tracing purposes. The coronavirus (COVID-19) pandemic has had a devastating impact on the tourism and events industry. A. Can premises offer alcohol as off-sales alongside food as takeaway or collection? separate room, and where there is adequate space to ensure physical distancing along with risk assessed robust cleaning procedures, with no sharing of darts. Q. The same rules apply to all types of accommodation, whether a campsite, yurt, railway carriage, treehouse or castle. Level 0 is the level with the least restrictions, though no areas are currently in this tier. A: Where cubicles are fully enclosed and there are sufficient air changes per hour they can continue to be used as normal provided that there are enhanced cleaning arrangements in place. A: Yes, provided that similar additional control measures are in place within the external area. Read the current rules of limits for households mixing for each level. A: You must follow the relevant guidance for the intended use of the space – for a beer garden this is hospitality guidance, for and event then events guidance must be followed. Arts, culture and sport, Business, industry and innovation, Coronavirus in Scotland, +1 more …. Can people still go on day trips, and to visitor attractions? This guidance is for the tourism and hospitality sectors in Scotland. Where fixing items to the floor these should not present a trip hazard. The location of a Christmas bubble in Scotland must be in the local authority area which a member of the bubble has their main residence. Q. Q: In premises such as cafes and quick service outlets, can orders still be made at counters, collected and consumed at tables before? Darts may be played if there is a dedicated space for play away from thoroughfares at Levels 0-1 i.e. It is important that the latest version of the guidance is read. This should include increased cleaning and may include reducing access to a one in, one out basis. Staff whilst in any communal indoor area must wear a face covering. out more about cookies, Coronavirus (COVID-19): what you need to know. As of 14 August background music and sound from TVs is not permitted as a precautionary measure to reduce noise levels and prevent the raising of voices. Both indoor and outdoor Santa experiences can open but the preference would be for all Santa experiences to be staged outside. A. A: The responsibility is, in the first instance, on the individual to follow the rules. A: If necessary, external queuing should be organised in a way that facilitates physical distancing. Q. weddings and funerals? Toilet facilities must be managed carefully and it is recognised that this may require at times the need for customers to queue in a physically distanced and orderly manner to allow facilities to be used safely. Read the, A. But it does give us the opportunity to review how we rebuild our visitor economy together, working with the tourism and events industry, stakeholders and the communities we operate in. The tourism and hospitality industry is set to emerge … Can people bring in alcohol from the supermarket to their hotel room? Yes, these would be considered ‘residents’ for the purpose of providing meals (no alcohol). Levels 0-2. Businesses are therefore requested to maintain the excellent work that has been undertaken so far and to continue working with authorities to build on that progress. I have forward bookings. Can hotels serve residents who are using lodge accommodation in their restaurants? For example, picture rounds could be shown on the television rather than providing teams with a sheet, participants encouraged to bring their own pen and papers returned at the end of the quiz rather than at the end of each round as this will reduce the need for customers to move around the premises. Yes, welfare facilities can still be used as normal, within existing guidance for physical distancing and enhanced hygiene procedures. Is there a health check when arriving in Spain? A: The provision and use of sanitary facilities within your premises will require to be risk assessed. A. A: In order for the physical distancing requirement to be reduced to 1m businesses must be able to demonstrate that they have implemented additional mitigation measures over and above what would be required to operate at 2m to minimise risk. SEPA has recently issued specific regulatory guidance on disposal of waste alcoholic beverages from licensed premises due to COVID-19. Another alternative would be to increase the distance between tables to 1.5m which will allow for the customers to move in and out of their seats without bothering neighbouring tables. A. Updates to Overview, Hospitality statutory guidance and FAQs pages following announcement temporary restrictions coming into force from 9 October. During this unprecedented period, it's important that we monitor and review the impact that coronavirus (COVID-19) is having on our tourism industry and how consumer behaviour may be changing. The … As agreed by all 4 UK governments travel between Scotland, England, Wales and Norther Ireland is permitted to allow families and friends to gather to form a Christmas bubble between 23 to 27 December (22 to 28 December for Northern Ireland). Q. Premises permitted to trade until the stipulated time must be closed by this time. Q: What are the new restrictions on meeting people at home? A. This really is a moment for change. Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist. You can continue to operate within the one household one house limit. Space should be identified for this away from seated areas that can ensure physical distancing and that do not encroach on passage ways. A: No, there should be no background music played in hospitality premises at this time. A:  Where possible some form of separation should be put in place, this could be in the form of a screen or a planter. Q. Check, A. They are open in level 3 with same socialising and hospitality rules but guidance that advises non-essential (leisure/tourism) use only by locals applies. A: Absolutely, although it may need to take a different form than before. Therefore, the exemption whereby workers share accommodation should only be applied where the following conditions apply: Special consideration should also be given to situations where a worker may be vulnerable and / or unwilling to share accommodation due to risk of Covid-19 transmission and efforts made to find suitable alternative accommodation which meets their needs. Distilleries are working around the clock to make up time lost in coronavirus, but Scotland's whisky tourism is still in big trouble. These include: Indoor Santa experience should close but outdoor Santa experiences may open. Those living in Level 3 areas can still use holiday accommodation in their own area. Regent Road In order to provide bar meals you would need to have this activity (or “restaurant facilities”) within the operating plan of your premises licence. Can catering facilities on site at holiday parks continue to provide meals for residents of those sites? Updated operational guide section on toilets to include link to recent guidance. Care should be taken when doing this. Q. I am a business which serves food and alcohol but shares a license with other operators on the wider premises – can I still operate for food service? The additional measures must be in place prior to the distancing requirement being reduced. These questions and answers are aimed at providing further clarity to sector businesses following publication of Scottish Government sectoral guidance, and subsequent statutory guidance and additional measures for the hospitality sector, including those as a result of Scotland’s Strategic Framework. In Level 3 you should only take bookings from those within your own area. A: Contact details must be taken from customers and visitors on arrival regardless of how long they are on the premises. It may be necessary to modify the height of the seat backs to above head height, this will provide additional screening. For premises allowed to open does closing time mean doors closed with all customers departed or is there an eating/drinking up period? Individual risk assessment should ensure that these are of such a number that each user will have the time to occupy and use these spaces on their own and then clean them afterwards, given that at high demand times such as mornings, evenings and mealtimes such facilities will be in particular demand. For wider advice for the tourism industry go to the VisitScotland coronavirus advice page. A: Member’s clubs are not treated differently in any respect. When customers arrive, it would be helpful to have staff manage expectations of customers as to the duration of potential alcohol consumption after the meal has concluded, and to underline that under the current Level Two requirements the consumption of alcohol is secondary to the consumption of the meal. A. Can I serve as many drinks as a customer wishes during and after a main meal? By continuing to use this site, you agree to our use of cookies. These issues should be discussed with employees as detailed in the Scottish Government sectoral guidance . As a reminder, the legislation requires that businesses take all reasonable measures to ensure that physical distancing is maintained. Scotland. If taking a day trip or visiting an attraction you should keep to the rules on household mixing, physical distancing, and hygiene at all times. The decision-making process should be documented and retained on site. There should be no queueing or customers standing around internally waiting for service. These include: Due to the prevalence of the virus in these areas all Santa’s experiences should be closed. The use of markers either on the wall or ground identifying where an individual should stand is encouraged. having booking systems with allocated spaces to prevent queueing, venues should not take bookings from areas in level 3 or 4 due to the travel restrictions in regulations, ensuring that only one household is visiting Santa at a time and only one adult should attend with the children, ensure good hand hygiene is maintained with clear hand hygiene stations, maintain 2 metre distances between different households, face coverings should be worn by adults indoors, even by Santa and any helpers, children over 5 should wear face coverings in line with other guidance, children should pick their own gift rather than Santa handing it to them, cleaning and disinfecting all surfaces that children or adults may come into contact with between visits, venues should not accept bookings from outwith their local authority area due to travel restrictions in regulations, Find The latest insights into how COVID-19 has impacted tourism businesses and industry across Scotland. A. Crisps, nuts and similar “bar snacks” would not constitute a meal. Do not meet people from any other households in your home or another person’s home socially, unless they are in your extended household. One of the top visitor attractions in Scotland, it usually sees 10,000 people a day through its gate but it had just 148 visitors on Monday. Premises should put in place processes and measures to ensure service is only provided outdoors. Q. We expect this to happen and people to be sensible. Where toys are to be made available it is recommended that these be made of plastic or other readily cleanable materials and that they be included on the cleaning schedule for the premises. Yes, it should be clear that what is being ordered constitutes a main meal even if being ordered by one person. The same rules apply here as for hotel residents - during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. A: This is possible as long as the appropriate measures are taken in line with guidance for operating at either 2m or with the 1m exemption. The helpline will be open Monday to Friday 8.30am to 5.30pm. Remember – continue to record customer contact details to support Test and Protect (as of 14 August this is a mandatory requirement) and encourage staff and customers to download the Protect Scotland App. For premises permitted to offer outdoor service for food and drink, can customers still use indoor welfare facilities? What happens if my local authority area moves to a different level? Any data collected is anonymised. Those in Levels 0, 1 and 2 should only take trips and visit attractions, that are in locations within these same levels, as leisure visits are not essential, and non-essential travel, including leisure travel  into or out of levels 3 and 4 is not permitted. A: Yes, this is ok. Q. the remains of a bottle of wine) or the taking of a postprandial digestif –  there should be no further service of alcohol. If it is necessary for orders to be placed at a designated indoor area, then this should be carefully managed with only one person entering at a time and with service then delivered to table outdoors. Scottish Enterprise business helpline Any business in Scotland seeking further general advice should contact the dedicated Scottish Enterprise helpline on 0300 303 0660. The latest research into the UK and Ireland markets and how COVID-19 is impacting plans to visit Scotland. Yes, but there are restrictions on travel, based on the Level you are in, that affect this. and ensure it is permitted for the level you are in as this may have changed. It cannot be a combination of both i.e. A. Tourism and events Coronavirus Statement given by Tourism Secretary Fergus Ewing to the Scottish Parliament, Edinburgh. There is an exemption for staff who are more than 2 metres away from the public/colleagues or they are behind a suitable partition. It should also be at least 50% open i.e. What about platter dishes or afternoon teas that are designed to be shared by more than one person – can alcohol be serve with these products? Coronavirus (COVID-19): protection level reviews and evidence Test, Trace, Isolate, Support sets out our plans to help disrupt community transmission of coronavirus Coronavirus (COVID-19): Scotland’s route map is a collection of documents setting out how Scotland … For example, a live sports broadcast must not be planned and or promoted as an event to draw in customers for the sole purpose of watching it on TV. Is room service permitted in hotels, with or without alcohol? Government will be clear about what date the new arrangements take effect. Scots licensing law confirms that the traditional drink served at the beginning, whilst waiting on the meal itself, is treated as part of the meal, along with drinks served whilst the meal is consumed, and within reason, some consumption (eg finishing a bottle of wine, or the taking of a postprandial digestif) after the immediate consumption of the meal has concluded. Q. What  about these? This can be found on SEPA’s website, Note – further advice regarding perishable foods can be found in the Food Standard Scotland website. Q. Where rules differ in other UK nations and overseas,  people must follow relevant local travel restrictions and are urged to think hard about the public health implications, and if travelling outside the UK, the potential quarantine implications. We recognise that there are many different types of visitor accommodation available. Health Protection Scotland (HPS) have provided COVID-19 information and guidance for general (non-healthcare) settings which reiterates that people should not travel if they exhibit any COVID-19 symptoms. The tourism sector is one of the most important for the Scottish economy with around 14 million people visiting the country each year. If food or beverages are unfit for consumption and have to be discarded as waste: we’d encourage businesses to take all reasonable steps to manage this waste by prioritising recycling and recovery of waste over disposal. Some tourism and hospitality businesses may never recover from the effects of more coronavirus restrictions, industry leaders have warned. Can hospitality premises in Levels 0-1 still offer pool, darts and gaming machines? Latest updates Find out which COVID protection levels apply to your area in Scotland (26 November 2020) Yes. You should however keep up to date with developments in relation to levels reviews for your local authority area and ensure you understand the requirements of the level you are moving into. Yes, room service can continue to be offered with alcohol, including mini-bar. A. Yes. Therefore: Level 2 – amusement arcades open – gaming machines permitted in hospitality (subject to risk assessment and robust hygiene arrangements, Level 2 – snooker/pool halls closed – pool in hospitality not permitted, Level 3 – amusement arcades-snooker/pool halls closed – gaming machines and pool not permitted in hospitality. A. Accommodation (Hotels, B&Bs, Self-catering, Caravan and Camp Sites), are open in levels 0-2 with socialising and hospitality rules applicable. A:  There should be no queueing at bar areas. Those living in Level 3 areas can still take day trips and visit attractions in their own area. out more about cookies, Culture, Tourism and Major Events Directorate, Collection of personal data - privacy notice (, Test and Protect Hospitality poster - A3 - guidance on providing contact details (, Test and Protect Hospitality poster - hospitality poster A3 - guidance on providing contact details (, Hospitality guidance (full) – A3 – guidance to public on enjoying hospitality settings safely (, Hospitality guidance (full) – A4 – guidance to public on enjoying hospitality settings safely (, Hospitality guidance (short) - A3 - guidance to public on enjoying hospitality settings safely (, Hospitality guidance (short) - A4 - guidance to public on enjoying hospitality settings safely (, Contact Tracing - test and protect data collection and sharing - legislation DPIA - August 2020 (, current rules of limits for households mixing for each level, Scottish Government travel between Scotland and the rest of the UK. A: Public facing, front of house staff are required to wear face coverings. VisitScotland COVID response We continue to put all our efforts into responding to the unprecedented challenges facing our industry as a result of coronavirus (COVID-19). Outdoor Santa experiences at all levels should put in place suitable mitigations to reduce the risk of the virus. It may be necessary that family groups take up two spaces within the queue to ensure sufficient distance is maintained from others. Yes. Apart from reasonable finishing off (i.e. A: Yes, this should be displayed clearly at entry points and throughout the premises – signage should state that "this is a 1 metre physical distancing zone – follow the advice of staff and observe physical distancing”. This may mean a cancellation but may also be a rebooking for numbers that comply with the new rules. Yes, these services can still be offered at Levels 0-1 but must be managed within the current guidelines i.e. It is understood that in the current context some premises may wish to move some operations outdoors in order to optimise trading opportunities where this is permitted i.e. The tourism industry has been massively affected by the spread of coronavirus, as many countries have introduced travel restrictions in an attempt to contain its spread. Those in Levels 0, 1 and 2 should only holiday within other areas at those levels, as holiday travel is not essential, and non-essential travel, including holiday and visitor travel  into or out of levels 3 and 4 is not permitted. Screens should be securely fixed in place to ensure that they cannot fall over. After the customer has consumed their meal can they stay on the premises and continue to order drinks? run an event at 1m physical distancing. A simple step is to ensure staff who are taking calls for bookings are asking the right questions, including – is everyone from not more than 2 households? There are exceptions for essential purposes, e.g. Funeral wakes are unaffected and can continue to take place in hospitality venues provided they follow the guidance and industry guidance. What facilities do I need to meet the requirement to provide a ‘main meal’? Q. A: No, not if this is in one house. A. A. A. At Levels 2-3 darts should not be played. Workers sharing self-catering accommodation should have their own bedrooms and should adhere to physical distancing. pool/snooker halls and amusement arcades. This includes boats. Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist. Yes, all pre-existing mitigating measures remain and should continue to be implemented. Where this is not possible then it will be necessary to refrain from darts play at this time. What are people to do with perishable goods with such short notice? Q. When separate accommodation units cannot be provided and where workers are willing to share, the following guidance and mitigations should be followed: A: Once in a location people are expected to abide by the local rules in the place they are staying, but to prevent transmission of the virus between areas with different levels of prevalence we now have travel restrictions which impact on the holiday and visitor sector. Residents should also be advised to use shared rooms one at a time with cleaning and ventilation in between (e.g. Read the business advice from Food Standards Scotland. This is a legal requirement and every individual must follow the rules. Transport Scotland has produced guidance to assist the public to travel safely during the coronavirus (COVID-19) pandemic. Q. increasing the number and frequency of air changes in the ventilation system, enhanced programme of cleaning and replenishment, regular monitoring of capacity within toilet facilities, where 1m cannot be maintained then screens should be provided, name of each customer, or when customers are attending as a small household group, the contact details for one member of that household group – a ‘lead member’, a contact phone number for each customer, or for the ‘lead member’ of a small household group, date of visit, arrival and where possible, departure time. bringing a meal in from a takeaway to facilitate the opening of a premises to serve alcohol does not qualify. A main meal would typically be something more than a mere snack - such as a plated meal, usually (though not necessarily) eaten with cutlery, and could include a substantial filled sandwich or panini served with a side such as salad or chips, or a “soup and a sandwich” style meal, as well as other more substantial meals which may have more than one course. Q. You should offer advice to customers to follow the rules and use the available resources from government to display key messages for hospitality on the premises. Scotland’s enterprise and skills agencies are working in partnership to help you find the support you need if your business has been affected by the coronavirus pandemic. As an alternative, colouring sheets, pencils or crayons could be made available on request. There is an exemption for staff who are more than 2 metres away from the public/colleagues or they are behind a suitable partition. Are premises that are permitted to open outdoors also able to serve food as well as alcohol? Drunken litter louts who are ignoring social-distancing warnings and trashing beauty spots are putting the future of tourism at risk, the head of VisitScotland has warned.Parks and beaches were left The Scottish Government work-related use can continue. This will avoid difficult situations on arrival if no action has been taken as it will not be possible to accommodate groups who present for service who are above the limits. This however must be done in accordance with the rules for what constitutes an outdoor space/structure. Are premises that ordinarily only serve drinks (wet-bars) required to close by law? Q. It is not separate to government guidance but designed to complement it and further the understanding of what businesses need to consider and do to ensure they are operating safely and within the legal requirements. The Scottish Government recognises the difficult position that many holiday companies will find themselves in at present. Workers should be given the appropriate resources and instruction on how to keep shared areas clean and ventilated. We have worked with industry and trade unions to ensure that this guidance is evidence-based, fair and ethical, clear and realistic. Once here, the country's road, rail and ferry network provides good access to all regions and to our many great visitor destinations. Essential, e.g. Suitable mitigations should be put in place to reduce the risk of the virus. A: There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. Phone: 0300 244 4000, Post: Employers and accommodation providers should conduct individual risk assessments, to ensure that there is sufficient capacity within a shared accommodation unit to ensure that users have separate bedrooms and the ability to occupy shared areas such as kitchens and toilets on their own and then clean them afterwards. If, as a business, you wish to retain use of all urinals within the premises the following requires to be in place and evidence available to demonstrate the steps are in place; In all other circumstances physical distancing must be maintained. You will need to develop systems to ensure there is no queueing at the bar. Find the latest research into our international tourism markets and how COVID-19 is impacting plans to visit Scotland. Find out more from Scottish Government travel between Scotland and the rest of the UK. Scotland cannot afford to abandon its tourism industry during the pandemic because the rural economy in particular will need it after threat of the Covid-19 coronavirus subsides, writes Murdo Fraser. A: No, once seated at a table people can remove their face covering. Coronavirus: Tourism in Scotland could reopen by mid-July Scotland's tourism businesses, including pubs, hotels and restaurants, have been told to prepare to reopen on 15 July. Last entry times make allowance for last orders. You should ensure that you only take bookings that accord with these travel restrictions. Where communal toilets are available outside of households and could be used more widely, providers should implement measures to decrease this risk as far as possible in line with guidance on the reopening or public and customer toilets. As previous question and answer, premises should intervene in any attempt to make the consumption of alcohol the primary activity. A. Amended text on overview page to include indicative dates for phases from updated Route Map. Stand up events are not possible in hospitality - limited seated adaptations of these types of activities have resulted in singing and shouting in premises, and physical distancing not being observed, which present an increased transmission risk. Customers who are served at the bar should be directed to return to their seat and not to drink at the bar. Q. I am an accommodation provider. Members clubs are catered for in the regulations in the same way as other licensed premises, and must remain closed or only trade or take advantage of exemptions (such as takeaways) in such ways as other licensed premises are entitled to, depending on which level they fall under. In line with CMA guidance, a full refund should be offered to customers who booked holiday homes but could not stay in them due to lockdown restrictions. Yes, if this complies with their existing license. If food or beverages are still suitable for consumption: establishments could consider alternatives ways to supply the items e.g. As you start to explore Scotland again, keep an eye out for the 'We're Good to Go' logo which will show you tourism businesses who are working hard to adhere to government and public health guidance, and have carried out a COVID-19 risk assessment to check they have everything in place to reopen safely. This measure is being kept under review and further advice will be provided in due course. A: No, children under 12 are exempt from the maximum of 6 number but not from the maximum of 2 households – it must always be no more than 2 households regardless of the number of children under 12. Advice to self isolate changed from 7 days to 10 days. Updated text on Frequently asked questions page. How do I ensure I am meeting the requirement to only serve alcohol with a main meal? You can find more information on visiting Scotland during the Covid-19 recovery phases. Everyone is expected to play their part to ensure risk is kept to a minimum and help keep businesses open. Updated overview, hospitality sector statutory guidance and frequently asked questions pages to reflect latest changes in guidance. Presiding Officer, the current situation with Covid-19 is one of the biggest challenges we have faced in our lifetimes. face coverings, enhanced hygiene, physical distancing, no crowding or encroaching on thoroughfares and no food or drink may be consumed when not seated at a table. As agreed by all 4 UK governments travel between Scotland, England, Wales and Norther Ireland is permitted to allow families and friends to gather to form a Christmas bubble between 23 to 27 December (22 to 28 December for Northern Ireland). Q. Wherever you are coming from, travelling to Scotland is convenient and simple, with lots of travel options available. Destinations Food & Drink News Stay Video. Updated 'overview' section to include information on funfairs. A: It is the responsibility of individuals in the first instance to ensure they are following the rules so those who have made the booking should be in touch to discuss alternatives. Q. By carrying out a new risk assessment process you, as a business, will be able to identify additional mitigation measures that can be applied to your premises. Rural Economy and Tourism Secretary Fergus Ewing has pledged financial support following the closure of businesses including cafes, pubs, restaurants, cinemas and leisure centres. A. As a business you should ensure your booking system is arranged so that it does not accept bookings that exceed these numbers. Do all individuals have to purchase a main meal to be permitted to buy alcohol or can one person per table? Strathclyde Country Park in Motherwell. A. Added statutory guidance for the hospitality sector. Circumstances necessitating individuals to stay in shared self-catering accommodation for work purposes is defined as work which requires a physical presence in a location away from home (where the distance is such that it is not feasible to commute) and the work itself cannot be done on a virtual basis and should only be for the length of time required for work to take place and separate accommodation is unavailable or impractical. Amendment to amusements in games in hospitality statutory guidance section. It is also very important to ensure that emergency exits and escape routes are kept clear and free from obstruction. Search. Q. Consider alcohol as an accompaniment to the meal, not the meal as an accompaniment to the service of alcohol. Shared bathrooms and kitchens present one of the biggest risks for increased spread of the virus. You would also have to have staff with the appropriate skills and training to provide this service. During this unprecedented period, it's important that we monitor and review the impact that coronavirus (COVID-19) is having on our tourism industry and how consumer behaviour may be changing. Q. As it becomes available, it will be updated with the latest information to support you through this challenging time. Check the 5-level Covid-19 restrictions for each area to plan and book ahead when considering your trip. The Test and Protect team will be in contact with the individuals and will escalate should it be necessary. It will be kept under review. A. A: This is a legal requirement and every individual must follow the rules. A simple step is to ensure staff who are taking calls for bookings are asking the right questions, including – is everyone from not more than 2 households? A. We also use non-essential cookies to help us improve our websites. A. We have published guidance to help you carry out the necessary risk assessment. Examples of measures that would be deemed to be acceptable include: increasing the frequency of air changes within the ventilation system and open windows/doors where possible, review layouts, including installation of physical barriers (Perspex screens etc.) A. and additional measures for the hospitality sector. A: By carrying out a new risk assessment process you, as a business, will be able to identify additional mitigation measures that can be applied to your premises. Q. The focus must be how you ensure 1m physical distancing is maintained in all areas, as well as additional protections for staff. Find International, Coronavirus in Scotland, Economy Economic assistance confirmed. A. Hospitality premises may still show TV broadcasts (without sound) during opening hours but operators must fully risk assess any high profile broadcast that may have the potential to increase the risk of crowding and breaking down of physical distancing protocols. A. The regulation of consumer protection is the responsibility of the UK Government at Westminster. Eventbrite - Tourism Society Scotland presents Scottish Tourism - Creating a Post-COVID Future - Wednesday, 18 November 2020 - Find event and ticket information. Can hospitality premises in Levels 0-3 show TV broadcasts, including live sports? Yes, so long as you follow the rules regarding the service of alcohol. guidance to businesses and consumers about refunds, guidance to help you carry out the necessary risk assessment, guidance for operating at either 2m or with the 1m exemption. Q. Cleaning materials should be provided for users to ‘clean as they go’. It is expected that businesses will sensibly monitor the ordering and consumption of alcohol by their customers to ensure the requirement is met. Government will be clear about what date the new arrangements take effect. record customer contact details to support Test and Protect, (as of 14 August this is a mandatory requirement) and encourage staff and customers to download the, Strategic Framework Levels Based Approach – from 2 November 2020, A. A risk assessment should be undertaken to ensure that suitable controls are implemented. Households should be limited in size to ensure that workers can access kitchens, cleaning and washing facilities and other shared spaces while maintaining physical distancing guidelines. It is anticipated that operators would serve alcohol responsibly in line with the licensing objectives. Gov.scot uses cookies which are essential for the site to work. St Andrews House A. Scotland's hotels, restaurants and pubs have been given new guidance as they prepare to reopen. Businesses should ensure that they communicate the requirement to serve alcohol [as ancillary to/with] a meal to customers as best they can. Q. A: There is no requirement for children under 12 to physically distance from one another, however, objects such as toys and books could present a vector for infection, therefor provision of such items is discouraged. Experience shows this is high risk in the current context and should be avoided at the outset. Check the local protection levels. It should be obvious to premises if services are not being used appropriately for meal service. Yes, people are free to consume alcohol in private in hotel rooms. Find guidance, advice and tools for all sectors across Scotland. Q: I am the secretary of a local private member’s club. Including digital advice, scenario planning, webinars, and more. A: Any amount of face-to-face contact makes it possible for someone to be identified as a close contact, however the wearing of face coverings and other mitigations being implemented are considered by contact tracers when risk assessing potential virus exposure and any requests to self-isolate which follow. A. In Level 4 areas funerals and wedding/civil ceremonies can take place in hospitality venues, provided that the guidance is followed. A: The exemption applies across the premises. Unless as part of arrangements providing a reception for a life event where catering services may be provided, then the food must be prepared on the premises i.e. Immerse yourself in 400 hectares of blissful countryside - … Menu. Staff whilst in any communal indoor area must wear a face covering. Where any of these conditions cannot be met then these services should be withdrawn. Central Enquiry Unit Scots licensing law confirms that the traditional drink served at the beginning, whilst waiting on the meal itself, is treated as part of the meal, along with drinks served whilst the meal is consumed, and within reason, some consumption (eg finishing a bottle of wine, or the taking of a postprandial, A. Explore this section to find the latest information from research surveys, social listening and feedback from our marketing teams. The location of a Christmas bubble in Scotland must be in the local authority area which a member of the bubble has their main residence. Find out more from Scottish Government guidance for the festive period. Can hospitality premises in Levels 2-3 still offer pool, darts and gaming machines? Explore this section to find the latest information from research surveys, social listening and feedback from our marketing … This page includes information on: There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. The intention is to mitigate the risks where it may be more difficult to keep physically distanced from others such as when entering, exiting and moving around a premises i.e. Certain sectors of the economy such as forestry, construction and digital connectivity are reliant on shared self-catering accommodation for work purposes. It should be one household. Where a booking is no longer in line with travel advice we continue to expect the industry to abide by the standards of good practice we have seen so far through the pandemic, and follow the CMA guidance with regard to refunds, cancellations, and rescheduling. Though table service is the preferred model at this time, where processes require customers to order at the bar only one individual should approach order points at a time to avoid the forming of queues. The service of alcohol should not be offered to anyone who has not ordered food. If non-compliance is deliberate and persistent you may wish to refuse service. In Level 0, 1 and 2 this means that you can take bookings from guests coming from areas that are in the same levels. Your business premises would also have to be currently registered as a food business under Food Safety legislation and have appropriate certificates in place to cover kitchen or food preparation facilities. Our goal is to ensure that tourism rebounds to become one of the most successful sectors of the Scottish economy once more. Apart from reasonable finishing off (i.e. Can hotels accept bookings for food from non-residents? For Level 4 areas, what is the position in regards to receptions for life events i.e. Are there any special rules which apply to me under the new Levels approach? A: It is not possible for this sort of outdoor event to take place at this time. Your feedback will help us improve this site, Coronavirus (COVID-19): tourism and hospitality sector guidance, These questions and answers are aimed at providing further clarity to sector businesses following publication of Scottish Government sectoral guidance, and subsequent. If a premises does not have the facilities to provide the definition of a ‘main meal’ then they are required to close by law in levels 2 and 3 and can access the appropriate support for closed premises. A. Q. USING CASH Many businesses such as shops and restaurants currently prefer you to use contact free payments for hygiene reasons and some may be following a "contactless payment only" policy. Other systems are being considered to help with this process and further advice will be provided in due course. It remains in effect until further notice. preparing and eating a meal). Preservation of life has been our overriding objective since the start of this crisis. Visitor attractions are closed in Level 4 areas. If necessary, external queuing should be organised in a way that facilitates physical distancing. Work is still underway on this issue but the current situation with increasing infection rates and the need for further measures means this is going to take longer than initially envisaged. Q: When will the review of background sound be completed? It is not separate to government guidance but designed to complement it and further the understanding of what businesses need to consider and do to ensure they are operating safely and within the legal requirements. The focus must be how you ensure 1m physical distancing is maintained in all areas, as well as additional protections for staff. The use of markers either on the wall or ground identifying where an individual should stand is encouraged. Where the installation is in addition to additional mitigation measures (facial coverings, visors for staff etc.) As a business you should ensure your booking system is arranged so that it does not accept bookings that exceed these numbers. You should however keep up to date with developments in relation to levels reviews for your local authority area and ensure you understand the requirements of the level you are moving into. separate room, and where there is adequate space to ensure physical distancing along with risk assessed robust cleaning procedures, with no sharing of darts. Where assurance has been provided that accommodation providers and workers will comply with physical distancing and public health guidance to mitigate risk (set out below). EH1 3DG, Addition of guidance on Santa experiences in FAQ section. A common-sense approach should be taken. A: Yes, two families could stay in two adjacent self-catering cottages as these are two houses. The legislation requires that businesses take all reasonable measures to ensure that physical distancing is maintained. Added new page on 1m physical distancing exemption and made amendments to legislation section. ? 00:06, 17 NOV 2020 Leading Aberdeen business hotel goes into liquidation with the loss of 68 jobs Yes. A. Updated to reflect recent changes in the guidelines. Information can be provided to Environmental Health staff where they are undertaking an investigation into a confirmed case or cluster associated with the premises. The Competition and Markets Authority have issued guidance to businesses and consumers about refunds. using the bathroom. Yes, all pre-existing mitigating measures remain and should continue to be implemented. It is anticipated that operators would serve alcohol responsibly in line with the licensing objectives. It should only be the person making the payment and they must wear their face covering when not at table, observing physical distancing at all times. Q. It may be necessary that family groups take up two spaces within the queue to ensure sufficient distance is maintained from others. A: There is no minimum height required, however, when installing consideration should be given to whether customers will be seated or standing in the areas where the screens are to be located. If not you should review your bookings and where necessary make contact to discuss alternatives. What is the criteria for defining an outdoor structure from an indoors space? Where information is provided this will be passed to the Test and Protect team for contact tracing purposes and not retained by the Local Authority. A: Darts may be played if there is a dedicated space for play away from thoroughfares at Levels 0-1 i.e. A. Adding new pages on collecting customer contact details, privacy notice, posters and images. Yes, during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. A: Any accommodation, regardless of format, that is used to for overnight accommodation on a self-catering basis, is treated as a private dwelling, for the purpose of these regulations, and therefore covered by the one household, to one house rule. A: Information can be provided to Environmental Health staff where they are undertaking an investigation into a confirmed case or cluster associated with the premises. A. Spending by tourists is around 5% of GDP and the sector accounts for more than 7% of employment in Scotland. Can takeaways still deliver off-sales and can people still buy alcohol to consume in their own homes? For premises permitted to offer outdoor service for food and drink can customers enter premises to place orders? A: No, there should be no background music played in hospitality premises at this time. Yes, if they are already licensed to sell alcohol, and are complying with the terms of their license. Other systems are being considered to help with this process and further advice will be provided in due course. Q. The restrictions allow for transit across higher prevalence areas. A. Outside Santa experiences should not be in sheds or in similar facilities that are covered on all sides. It is not anticipated that Environmental Health staff would request this information outside of an investigation other than check details to ensure compliance with the legal requirement. It is therefore not recommended to offer these limited sit down activities at this time. Due to the need to keep customers seated for non-essential purposes in hospitality, premises should refrain from offering darts in levels 2-3. Q. A number of the measures above may need to be combined, depending upon individual premises. Scotland is currently using a new five tier system (Levels 0 - 4). This section collates the latest Coronavirus (COVID-19) information and advice for tourism businesses, including reopening guidance. Regular updates for the Scottish tourism industry, Regular updates for the Scottish events industry, Loch Lomond, The Trossachs, Stirling & the Forth Valley, Scottish Clans and Historical Figures funding, what the new normal will look like for the tourism industry in our webinar section. Funeral wakes are unaffected and can continue to take place in hospitality venues provided they follow the. Are there any children under 12 from the same 2 households as these do not count towards the 6? Proximity of players and the need for sharing of game pieces makes this activity too high risk. Q. A. Where family groups are waiting together they should try not to encroach on others within the queue. Check travel conditions in Germany, France, Italy, Spain and US states and when restrictions will ease. Dominoes is also not possible at this time at any level. In Level 4 visitor accommodation is closed. You should only take new bookings that are in line with the travel restrictions. However, wedding receptions are not permitted at Level 4. Where information is provided this will be passed to the Test and Protect team for contact tracing purposes and not retained by the Local Authority. Government does not want to keep restrictions in place a moment longer than is necessary, but safety must come first. 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